Responsibilities:

Make a high volume of outbound calls to potential customers using provided scripts and guidelines in order to drive sales for company products, services and events such as the Who’s Who Business

Directories, Training programs and the like (Targets to be agreed on).

Ensure the renewal of all existing Who’s Who directory clients

Develop and execute sales plans for various ACI products based on agreed targets set.

Qualify leads based on predetermined criteria and identify potential sales

Invite prospective clients to various ACI events (Targets to be agreed on).

Offer solutions by asking pertinent questions to understand the customer’s requirements

Persuade the customer to buy by demonstrating the service’s value and how it meets their needs

Go the “extra mile” to meet sales quota and facilitate future sales

Highlight key benefits and address concerns/doubts of prospective customers to safeguard the company’s reputation

Establish and maintain positive relationships with customers through effective communication and follow-up

Accurately record customer information, call outcomes, and sales data into CRM system

Consistently achieve or exceed monthly and quarterly sales targets (Targets to be agreed on).

Collaborate with the marketing team to develop promotional strategies to drive sales
growth.

Maintain knowledge of company products, services, events, industry trends, and competitor information.

Requirements:

Diploma in Public relations, Marketing, Communications, or a related field

Proven experience (at least 1 year) as telemarketer or similar sales/customer service role

Excellent communication, listening and problem-solving abilities

Ability to work in a fast-paced, goal-oriented environment.

Proven track record of successfully meeting sales quotas preferably over the phone

High energy level and positive attitude

Working knowledge of relevant computer programs (e.g. Email, Microsoft office, CRM software) and telephone systems

Skilled in negotiation and dealing with complaints

Persistent and results-oriented

Patient and able to handle customer rejection