Duties and Responsibilities: 

Manage and grow customer accounts, focusing on satisfaction, upselling, and cross-selling

Gather and analyze customer feedback to enhance product offerings and service quality

Conduct strong follow-ups to ensure customer needs are met and opportunities are maximized

Maintain an accurate sales pipeline and forecast future opportunities

Update the CRM system with all customer interactions and sales activities

Meet and exceed sales targets and quotas

Assist in client onboarding, ensuring successful implementation of SaaS solutions

Perform market research to identify potential industries and clients

Network at industry events to connect with potential clients and stay updated on trends

Collaborate with the marketing department to create targeted campaigns and promotional materials

Provide product development feedback based on customer interactions and market research

Prepare sales reports and presentations for senior management, highlighting key metrics

Identify and qualify potential customers through various channels

Requirements:

Bachelor’s degree in International relations, Public relations, Marketing, Communications, or a related field.

Excellent communication and interpersonal skills, with the ability to build rapport with clients.

Strong problem-solving and negotiation abilities.

Self-motivated, results-oriented, and a team player with a positive attitude.

Basic understanding of SaaS products and technology.

Proficient in using CRM software and Microsoft Office Suite.

Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.

Previous experience in sales or customer service (e.g., internships, part-time jobs) is a plus but not required