Position: Admin Assistant 

Location: 57 DeCarteret Rd, Mandeville (On-site) 

Schedule: 8am - 4pm, Monday to Friday

Salary: Starting at JMD $1,690,000 million. Negotiable depending on qualifications and experience.

• Benefits: Monthly rewards/tokens, Recognition, Periodic Meals, Vacation

Description:

An Administrative Assistant is responsible for implementing workflow procedures based on direction from the company’s General Manager. The assistant will "wear different hats" and learn unique insights to running a business. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace. Salary negotiable based on experience and qualifications

Duties and Responsibilities:

• - Route, and dispatch jobs between a team of service technicians
• - Input and Update work orders and invoices in QuickBooks and other platforms
• - Liaison between customers, sales team, management, and service technicians for multiple offices. Oversee scheduling for service calls, ensuring jobs are efficiently assigned to technicians and road staff.
• - Track and update job statuses in the system to maintain clarity on job progress, cancellations, and reschedules.
• - Answer Incoming calls and speak with customers in a clear and respectful manner
• - Develop and maintain good customer relationships.
• - Learn fire extinguishers service and product knowledge.
• - Weekly bookkeeping tasks using QuickBooks by entering expenses and income to reconcile bank statements
• - Monitor, forward, and respond to incoming emails for multiple inboxes
• - Manage time tracking systems and compile payroll for multiple offices
• - Provide direction, Smooth out challenges with staff and conduct employee performance reviews.
• - Ensure timely ordering and restocking of necessary equipment and supplies to avoid disruptions.
• - Participate in recruitment, onboarding, and offboarding processes.
• - Scan documents and maintain digital records
• - Fill in for the Manager in times of absence.
• - Compile and analyze data on completed jobs, customer engagement, and inventory levels to support operational decisions.
• - Generate reports on sales, customer follow-ups, job cancellations, and other key metrics as needed by management.
• - Any other duties assigned

Qualifications: 

• - 5 Years minimum experience in an administrative and /or operational role
• - Ability to learn and adapt company policies and procedures
• - Ability to learn fire extinguisher and other fire/life safety codes
• - Ability to juggle several tasks and priorities simultaneously
• - Proficiency in Computer Operating Systems & Computer Applications
• - Proficiency in Microsoft Office 365 Suite (Especially Excel, Outlook, Teams)
• - Comfortable working under pressure and meeting deadlines
• - Strong verbal and written communication skills to interact with customers and internal teams effectively.
• - Excellent organizational and time-management skills, with the ability to prioritize tasks under tight deadlines.
• - Problem-Solving: Ability to handle unexpected challenges, such as schedule changes or last-minute customer needs, calmly and effectively.