Position Overview:
We are seeking Work From Home Customer Service Representatives (CSR) to join our team! The CSR will be responsible for providing excellent service to customers by handling inquiries, resolving complaints, and offering support across multiple channels (phone, email, chat).

Responsibilities:
- Respond to customer inquiries promptly and professionally
- Provide accurate information about products, services, and policies
- Resolve customer issues efficiently while ensuring high satisfaction
- Maintain detailed and accurate records of customer interactions
- Collaborate with internal teams to escalate or solve complex cases
- Meet or exceed performance targets related to response time, quality, and customer satisfaction

Requirements:
- High school diploma or equivalent (Bachelor’s degree a plus)
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Ability to multitask and stay calm under pressure
- Customer-focused attitude and team-oriented mindset
- 1 year prior documented experience in customer service

Work From Home Technical Requirements: 

Internet & Network
- High-speed internet (Minimum 50 Mbps download / 10 Mbps upload recommended)
- Stable and wired connection preferred (Wi-Fi acceptable if strong and stable)
- No mobile hotspots or unreliable connections allowed during working hours.

Computer / Device
- Desktop or Laptop (no tablets or Chromebooks)
- Minimum 8GB RAM (16GB preferred)
- Processor: Intel i5 or equivalent (i7 or higher preferred for tech support roles)
- Operating System: Windows 10+ or macOS 11+
- Headset & Audio
- USB noise-cancelling headset (for clear communication during calls)
- Built-in or external webcam (for training, team meetings, or client video calls)

Workspace
- Quiet, distraction-free environment
- Professional background or virtual background for video calls
- Desk and ergonomic chair recommended

Software & Tools
Must be able to install and run:
- CRM / Task management software
- Email client (Outlook, Gmail, etc.)
- VoIP / softphone (Zoom, RingCentral, or similar)
- Internal chat/messenger system
- Browser with extensions (Chrome or Firefox recommended)

Security
- Antivirus software installed and active
- No shared computers (must be personal and secure device)
- VPN (for client's with sensitive data)