Location: 

Remote (Work-from-Home)
Ability to travel to the U.S. for important meetings is preferred, but not required

Position Type: 

Full-Time | Contract or Permanent 

Job Summary: 

We are seeking a proactive, detail-oriented, and reliable Remote Operations Manager to oversee the day-to-day execution of multiple online businesses and remote team operations. This individual will be responsible for supervising work-from-home (WFH) staff, managing outsourced projects, ensuring operational efficiency, and supporting strategic initiatives across e-commerce, customer service, digital marketing, and other web-based ventures. 

Key Responsibilities:

Team & Operations Management 

• -Supervise a team of remote agents (customer service, virtual assistants, tech support, etc.) Monitor daily operations to ensure productivity and SLA adherence
  - Implement and enforce standard operating procedures (SOPs) 
• - Perform quality assurance checks and performance evaluations 

Project & Outsourcing Oversight 

• - Manage relationships with freelancers, agencies, or BPO partners
  - Assign and track tasks across different functions (e.g., content, design, tech support) 
• - Ensure deadlines and standards are consistently met 

Business Coordination 

• - Assist with operations across e-commerce, digital services, marketing campaigns, and CRM tools
  - Report KPIs, weekly updates, and issues directly to leadership
  - Troubleshoot operational bottlenecks and recommend improvements 

Recruitment & Training 

• -Help recruit, onboard, and train new remote staff. 
• - Maintain updated training materials and documentation 

Communication & Reporting 

• - Act as the central point of contact between offshore management and local teams 
• - Provide regular updates, risk alerts, and improvement suggestions 

Must-Have Qualifications:

- Proven experience managing remote teams or call centres
- Excellent communication and organizational skills
- Strong problem-solving ability and tech-savviness
- Proficiency in project management & support tools (e.g., Trello, Asana, Zendesk, Slack) 
- Familiarity with online business models (e-commerce, digital services) 
- Ability to work independently and make operational decisions 
- Background in digital marketing or e-commerce management 
- Prior experience in the BPO or outsourcing industry 

Work From Home Technical Requirements

Internet & Network
- High-speed internet (Minimum 50 Mbps download / 10 Mbps upload recommended)
- Stable and wired connection preferred (Wi-Fi acceptable if strong and stable)
- No mobile hotspots or unreliable connections allowed during working hours.

Computer / Device
- Desktop or Laptop (no tablets or Chromebooks)
- Minimum 8GB RAM (16GB preferred)
- Processor: Intel i5 or equivalent (i7 or higher preferred for tech support roles)
- Operating System: Windows 10+ or macOS 11+
- Headset & Audio
- USB noise-cancelling headset (for clear communication during calls)
- Built-in or external webcam (for training, team meetings, or client video calls)

Workspace
- Quiet, distraction-free environment
- Professional background or virtual background for video calls
- Desk and ergonomic chair recommended

Software & Tools
Must be able to install and run:
- CRM / Task management software
- Email client (Outlook, Gmail, etc.)
- VoIP / softphone (Zoom, RingCentral, or similar)
- Internal chat/messenger system
- Browser with extensions (Chrome or Firefox recommended)

Security
- Antivirus software installed and active
- No shared computers (must be personal and secure device)
- VPN (for client's with sensitive data)